Verizon Business Complete Support Resources

What is Verizon Business Complete?

Verizon Business Complete is a comprehensive mobile phone service that provides your business with a smartphone as a service, unlimited talk, text, and data.² The service also includes 24/7 support and coverage for loss, theft, and damage—all for one low monthly price.

Verizon Business Complete frees up valuable business resources by providing direct support for smartphone onboarding, off-boarding, and any technical support issues with your phone. Your business stays in control with included Verizon Mobile Device Management to set and manage security policies and application deployments to your mobile devices.

What is included with Verizon Business Complete?

Verizon Business Complete includes a smartphone as a service and unlimited talk, text, and data.² You can also take advantage of Verizon Mobile Device Management (MDM) which helps your business effectively manage mobile devices and enforce security policies to help keep mobile data protected.

Wireless Phone Protection for Verizon Business Complete insurance provides coverage for loss, theft, and damage (including liquid)⁷. Verizon Business Complete also provides device assistance and support 24/7 from trained experts.

Select phones under Verizon Business Complete are also covered with same-day delivery, activation, and setup, allowing you to get a replacement smartphone the same day, subject to inventory availability.⁴ Select phones are also eligible for unlimited same-day cracked screen repair, allowing you to get your screen fixed as soon as the same day for no additional cost.³

Verizon Business Complete includes in-store benefits, such as unlimited laptop health checkups,⁵ where you can take advantage of PC tune-ups, diagnostics, and virus removal, as well as unlimited device refresh,⁶ which can help you enjoy longer device life through deep cleanings and unlimited diagnostics designed to help you improve speed, performance, and battery life. These benefits can be used at any convenient repair location near you.

When can I start using Verizon Business Complete?

You can start using the benefits of your Verizon Business Complete, access smartphone support and start claims upon activation and use (text, data, calls on the Verizon network) on a line with an eligible smartphone.

How does tech support work?

You can access smartphone support anytime through Verizon Business Complete and Verizon Core Mobile Bundle. Experts are available via chat or phone to help answer your questions and resolve your tech issues. They can also assist with the following:

Smartphone onboarding such as device setup
Smartphone off-boarding and data transfers
Connecting devices
Y mucho más

What technical support is provided with Verizon Business Complete?

Verizon Business Complete provides smartphone assistance and support. Our experts are available anytime via chat at verizon.com/businesscompletesupport or phone at 888.655.7443 to help answer your questions and resolve your tech issues.

Verizon Business Complete customers also get smartphone support at uBreakiFix® by Asurion and Asurion Tech Repair & Solutions™ stores, where customers can also take advantage of:

Unlimited laptop health checkups,⁵ which include PC tune-ups, diagnostics to identify issues, and help removing viruses at a convenient repair location near you.
Unlimited device refresh,⁶ which helps you enjoy longer device life through deep cleanings and unlimited diagnostics designed to help you improve speed, performance, and battery life.

What if I’m experiencing a problem with my smartphone?

If you're having a problem with your smartphone, you can visit verizon.com/businesscompletesupport or contact us toll-free at 1-888-655-7443 from a different phone. We'll diagnose the issue with you right over the phone. And if we can't resolve the problem, and it is caused by a manufacturing defect or malfunction, we'll send you a replacement.

How do I file an insurance claim on with Verizon Business Complete?

If you damage your smartphone or it goes missing, you can get help fast. Just visit the online claims portal at phoneclaim.com/verizon or give us a call at 1-888-655-7443 to start a claim. If you are traveling internationally, call us at 1-615-647-3364.

Our claims process is simple, and it won’t keep you from staying productive for long.

Do I have to pay a deductible?

Yes, for lost, stolen and damage claims, you are responsible for paying a nonrefundable deductible once your claim is approved.

For Verizon Business Complete, the replacement deductible for damage is $99. The replacement deductible for loss and theft can be $189, $229, or $279, depending on smartphone model. For questions regarding deductibles, please refer to your company’s policy and contact your business administrator.

Is there a limit on insurance claims?

There is a two claim limit every 12 months, and a device claim maximum of $3,000. When you reach this maximum, contact your business administrator. You may be responsible for repair or non-return fees after the claim limit is reached.

What is Verizon Business Core Mobile Bundle?

Verizon Business Core Mobile Bundle frees up valuable business resources by providing your business with a smartphone as a service, unlimited talk, text and data. Plus, you’ll enjoy 24/7 direct support for smartphone onboarding, off-boarding, and any technical support issues with your phone. Your business stays in control with included Verizon Mobile Device Management to set and manage security policies and application deployments to your mobile devices. Verizon Business Core Mobile Bundle does not include Wireless Phone Protection for Verizon Business Complete, which provides coverage for loss, theft, and damage—but it does include coverage for post-warranty malfunctions, including battery replacements, and coverage for electrical and mechanical failures.

Am I locked into a long term agreement or contract?

No. Verizon Business Complete is a month to month service agreement. You have the flexibility to pay $75 to end the service and return the smartphone.

What if I want to switch tiers or make other changes?

Verizon Business Complete allows you to upgrade after 24 months at no additional charge. However, if you wish to make changes before this period, please see the table below for a complete list of scenarios and fees.

What happens after I disconnect or unenroll from Verizon Business Complete?

A $75 change fee per device will be applied upon termination of the device as a service agreement
Verizon will provide a return kit for you to return the device
You will have 30 days to return the Verizon Business Complete smartphone
The account may be subject to an additional charge up to the fair market value if you fail to return the device, or Verizon determines that the device is damaged beyond normal wear and tear.

You can transition from Verizon Business Complete to a new device and plan.

Can I use a Mobile Device Management (MDM) solution of my preference with Verizon Business Complete?

Yes, you can use any MDM solution of your choice. While the Verizon MDM service included with Verizon Business Complete is a full-featured MDM solution, it is optional and requires activation.

What features are included with the Mobile Device Management (MDM) solution that comes with Verizon Business Complete?

Verizon MDM provides a comprehensive solution that enables IT administrators to manage, track and control mobile devices and mobile applications connecting to their networks. Settings can be configured and applied from a single administrative console to remotely:

Apply policies based on groups, such as departments, locations or roles as well as events
Prevent users from changing settings and restrict device connections
Locate, lock or wipe devices that have been lost or stolen
Synchronize devices purchased through Verizon automatically

1. Verizon Business Complete is not currently available in New York or for New York customers.

2. Unlimited 4G LTE, 5G & 5G Ultra Wideband (UW) data; in times of congestion, your smartphone & mobile hotspot 4G LTE & 5G data may be temporarily slower than other traffic after 50 GB/line/mo. After 25 GB/line/mo high-speed mobile hotspot data, mobile hotspot data reduced to speeds up to 600 Kbps (4G LTE & 5G) and 3 Mbps (5G UW) for the rest of the month. Domestic data roaming at 2G speeds. Unlimited talk & text also available in Canada & Mexico along with 2 GB of high speed data per 24 hours with unlimited data at 3G speeds thereafter. If more than 50% of your total talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited. Call Filter activation required. Additional terms apply.

3. Select smartphones that only have a cracked front screen are eligible for cracked screen repair (smartphones with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, in select locations, which are subject to change at any time. Availability of same-day repair depends on criteria such as claim approval time and technician availability. Repairs are performed by an Asurion certified technician and come with a 12-month warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit phoneclaim.com/verizon to check current device eligibility. This benefit is provided by Wireless Phone Protection for Verizon Business Complete.

4. Available for approved Wireless Phone Protection for Verizon Business Complete insurance claims for select smartphones in certain locations, which are subject to change at any time. Contingent on a number of criteria, including claim approval time, customer location and technician/inventory availability. Eligibility determined at time of claim approval. Replacement device could be new or refurbished. The Same Day Delivery and Setup benefit is provided by Verizon Business Core Mobile Bundle.

5. Available in select locations and for select laptops, which are subject to change at any time. Laptop health checkups are limited to diagnostic exams only and do not include troubleshooting, triage, repair, or replacement services. Antivirus software installation, scanning, and virus removal (if applicable) will also be provided. This benefit is provided by Verizon Business Core Mobile Bundle. To access this exclusive benefit, bring this code to your local store:SKU: 267432 and COMPANY: 9471

6. Device sanitization is only available in select locations, which are subject to change at any time. Availability of device sanitization is for most smartphones and is contingent on certain criteria, including device type and technician availability. Device performance checks are a web-based service. These services are diagnostic only and do not include troubleshooting, triage, repair, or replacement services. These benefits are provided by Verizon Business Core Mobile Bundle. To access this exclusive benefit, bring this code to your local store: SKU: 267431 and COMPANY: 9470

7. Lost, stolen or damaged device replacements are provided by provided by Wireless Phone Protection for Verizon Business Complete, which is insurance coverage underwritten in Georgia by LM General Insurance Company (Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in Louisiana, by Liberty Personal Insurance Company (Boston, MA), in New Jersey by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA), and in all other states by Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company affiliates. Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent License #1001000131), is the Agent and provides the claims servicing under this program.

Existing customer?

Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more.

Products Support​​